10 Things Car Repair Facts Before Having Your Car Repaired
  1. Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
  2. Never drive a car that could be unsafe of damages.
  3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at your shop and ask that the insurance company inspect the car here.
  4. There is no law requiring you to obtain more than one estimate or appraisal.
  5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
  6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you are not sure why one estimate is different from another you have received, please ask us.
  7. Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians
  8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
  9. Ask if the shop offers a repair warranty.
  10. Let us help you negotiate your claim with the insurance company.
Steps to Follow in Case of an Accident
  • Stay Safe
    Remain calm. Stop safely. Turn Emergency lists on. Watch for oncoming traffic.
  • Don't Apologize
    An apology can imply fault. Never admit fault. If you have to say something, ask "Are you okay?"
  • Contact Authorities
    Call an ambulance if people are injured. Notify your supervisor if you are driving a company vehicle.
  • Get Witnesses
    If possible get witnesses contact information.
  • Record Facts
    - When and where the accident happened
    - Other driver information (name, address, if applicable other contact information, e.g. email, phone number)
    - Other vehicle information (make, color, model, year, vehicle ID -VIN, license plate number and state)
    - Insurance information of the other vehicle
    - Damage of the vehicles, if possible take a picture of the damage and the scene
  • Notify Insurance Company
DO
  • Write a complete description of the accident while it's fresh in your mind.
  • Have even minor damage fixed. Letting your car go unrepaired can cost you in the long run.
DON'T
  • Never discuss accident details with anyone other than police and insurance company.
  • Never agree to a phone recording or give a signed statement to other driver's claims adjustor/insurance company.
  • Don't be fooled by a lower estimate. You have the right to choose the body shop. Don't sign release until every detail is repaired to your satisfaction.
  • Never allow you car to be towed to a repair shop you are not familiar with. Don't authorize repairs by signing a tow release unless you have decided to have your car repaired by the shop it's being towed to.
How to Take Care of the New Painted Car
In the First 90 Days...
  • Do not wax or polish the vehicle - this will allow the finish to dry and harden completely. (Do not use silicone-containing waxes or polishes.)
In the First 30 Days...
  • Do not use commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Wash the vehicle by hand with cool water and a very mild car wash solution. Be sure to use a soft cloth or sponge.
  • Wash the vehicle in the shade - never in the sun.
  • Do not "dry wipe" the vehicle - always use a clean water. Dry wiping could scratch the finish.
  • Extreme heat and cold are to be avoided. Keep the vehicle parked in the shade whenever possible.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Do not park under trees which drop sap or near factories with heavy smoke fallout. Sap and industrial fallout mar or spot a freshly painted surface.
  • Trees are also likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. They should be washed off as soon as possible.
  • Do not spill gasoline, oil antifreeze, transmission fluid or windshield solvent on the new finish. I you do...IMMEDIATELY rinse off with water. DO NOT WIPE.
  • Do not scrape ice of snow from the surface. Your snow scraper can act like a paint scraper if the finish is new. Brush off the loose material with a soft snow brush.